To cancel your private equine facilitated learning session, please contact Anne Porteous at 905-876-5423 or by email at: at least 48 hours prior to your scheduled appointment.

If you cancel with less than 48 hours before your appointment time, you will be billed for 50% of the cost of your appointment.

Clients who fail to show up for a scheduled appointment (“no show”) are billed for the full cost of their scheduled session.

If you have pre-booked a series of counselling appointments and have cancelled your most recent appointment with less than 24 hours notice or have missed that appointment, you have 24 hours to pay the associated cancellation fees to retain your pre-booked sessions

If you have purchased a prepaid counselling package and you cancel one of your prepaid sessions with less than 24 hours notice, or miss one of your prepaid appointments altogether, this session counts as having been used.

Anne is frequently in session when messages are being left for her. If Anne receives a message regarding an appointment cancellation after the scheduled appointment time, clients are charged the full cost of their scheduled session. This is seen to be equivalent to a “no show.”

There is a range of valid reasons for cancelling an appointment. In order to be consistent with all clients, cancellation fees will only be waived in the event of a medical emergency requiring urgent professional treatment, a death in the family, or natural disaster.

Out of fairness to you, if Anne cancels your appointment with less than 24 hours notice, your next appointment is 50% off. If, in the unlikely event, Anne does not show up for your scheduled appointment, your next appointment is free.

Missed appointments and late cancellations are payable via cash, personal cheque or e-Transfer. Anne appreciates your prompt payment.

Thank you for your cooperation.

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